Employee Spotlight: Andreanne Therien

Andreanne Therien, AVP, Account Management

Meet Andreanne Therien. She leads a team of Account Managers across Canada to ensure our clients receive exceptional service and support, with a strong focus on building strong client relationships. This includes partnering with organizations to align Kii Health’s solutions with their employee well-being goals and ensuring their programs deliver measurable impact.

1. How do you ensure our clients’ needs are consistently met?

I want every client to feel confident and supported from day one. My team and I help clients understand the services available to them and to their employees, offer manager training, and provide resources to optimize engagement. From there, it’s all about ongoing communication and relationships. I schedule regular check-ins, listen carefully to feedback, and make sure expectations are aligned. I genuinely care about seeing our clients succeed, and I stay flexible and adaptable because every client’s journey is different — there’s no one-size-fits-all solution when it comes to supporting people.

2. What are some of the biggest or most common challenges you hear from clients when it comes to supporting employee well-being?

Clients often tell me that reaching and engaging a diverse workforce is a challenge, and that making well-being programs visible and accessible is harder than it seems. I’ve also heard that balancing resources while keeping programs meaningful can feel overwhelming. What I love about my role is helping clients navigate these challenges. We tailor solutions to their workforce, share insights to improve engagement, and provide communication strategies that truly resonate. It’s incredibly rewarding to see these efforts make a real difference in employees’ day-to-day well-being.

3. How does the Account Management team improve the overall experience for Kii Health clients?

I see our team as more than just a support system — we’re trusted partners. We take the time to understand the client’s world, anticipate challenges, and provide guidance along the way. Personally, I find it fulfilling to share industry insights, best practices, and a personalized approach that helps clients feel confident and supported every step of the way.

4. Being in Quebec, how do you ensure that language and cultural nuances are taken into account when supporting clients in this region?

Working in Quebec has taught me that language and culture go hand in hand. It’s not just about providing services in French and English. It’s about understanding how people communicate, what matters to them, and how to make solutions feel authentic. I try to approach every client interaction with curiosity and respect, making sure our support truly fits their context.

5. What qualities do you think are essential for an effective Account Management team?

Empathy is at the top of the list – the ability to genuinely understand and care about a client’s experience. Communication skills, adaptability, and curiosity are also essential. The other big one for me is that I value a collaborative mindset, both within the team and with clients. Finally, a results-oriented focus ensures we stay grounded in helping clients achieve meaningful outcomes.

6. What do you think sets Kii Health apart from other companies in terms of client management?

For me, what sets Kii Health apart is how we combine comprehensive services with thoughtful, personalized client management. We’re a one-stop shop. From EFAP and occupational health solutions to disability management and medical assessments, we have solutions to meet virtually every need. But it’s not just about what we offer; it’s how we deliver it. My team and I focus on building strong, trusted relationships, understanding each client’s goals, and guiding them through the right mix of solutions for their unique workforce. That combination of breadth, expertise, and attentive client management is what truly makes the Kii Health experience stand out.

7. How have you seen workplace needs evolve with regard to mental health and wellness support?

Over the years, I’ve noticed a significant shift. Mental health is no longer optional; it’s central to workplace culture. Employees want meaningful, accessible support, and employers increasingly see the connection between well-being and engagement, productivity, and retention. There’s also a growing expectation for holistic programs that cover mental, physical, and even family wellness. It’s exciting to see organizations recognize this and take real action to support their people.